Case Study |

New Jersey Devils

New Jersey Devils Attract 20% More Premium Clientele with Focused Targeting Strategy

New Jersey Devils

| At a Glance

Campaign

Conversion Campaign

Platforms

  • Facebook
  • Instagram
  • Messenger
  • DV360
  • Campaign Manager
  • SA360
  • Google Ads

Channels

  • Hyper Display
  • Social
  • Search

Objectives

  • Lead Form Fills

Results

  • +20% increase in premium ticket form fills
  • 2,500+ YOY increase in average attendance (’21/’22 to ’22/’23)
  • Increased first-party data for optimized media
  • Improved engagement for new product releases

The Challenge

Drive awareness and form fills among high-affinity, high-intent individuals likely to engage with premium offerings at Prudential Center, including VIP suites and exclusive event experiences.

The Strategy

Awareness

Target affluent, entertainment-focused audiences using Hyper Display, Facebook, and Instagram to position Prudential Center’s premium offerings in front of those most likely to convert.

Consideration

Deepen engagement with Custom App Affinity audiences such as StubHub, SeatGeek, and Office Pools, and leverage Facebook and Instagram to reach users actively interested in premium events and experiences.

Conversion

Activate bottom-of-funnel strategies through SA360 search ads and DV360 retargeting:

  • Bidding on both branded and non-branded keywords to capture demand from those actively searching for premium entertainment.
  • Website retargeting increased conversion rates by 25%, re-engaging visitors who previously interacted but hadn’t completed a form fill.

 

Advanced Targeting

Utilize RainBarrel custom audiences built from devices seen at high-affinity venues (e.g., Madison Square Garden, Barclays Center, private airstrips, and country clubs). Layer Amplify’s Home Location filters to amplify household exposure.

The Results

+20%
Increase in Premium Ticket Form Fills
2,500+
YOY Increase in Average Attendance (’21/’22 to ’22/’23)
Increased
First-Party Data
for Optimized Media
Improved
Engagement
for new product releases

The Conclusion

LoKnow exceeded the client’s expectations, delivering a significant increase in conversions as well as providing access to third-party audiences and next-level adtech.

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